Update: Shortly after posting this, I received a call from Incredible Connection and am very grateful for the call. The matter has been fixed and the screen will be available tomorrow at 13h00. The gentleman I spoke to was very gracious, admitted to the fault and was 10/10 apologetic.
I’ve experienced some shocking service from the Incredible Connection at the VnA Waterfront and I want to share my experience. If anything, perhaps it’ll make you think twice before purchasing hardware from them, I know I certainly will.
I decided to put this in bullet point format as it will be easier to consume:
If that isn’t shocking enough, how’s this:
And to top this all off:
When I finally went to the entire store manager, he said, “Why on earth didn’t they give you a new monitor?” and followed that by saying, “This is really bad, I have monitors at other branches and I’ll get you one immediately” – This was last Friday, it’s now Wednesday and we’ve heard nothing.
Weeks are flying past and we’re without a monitor in the office that is used for an important task. Add up the parking costs, petrol and my time and suddenly I caught have literally bought a new monitor altogether.
Never have I experienced such terrible customer service in my life.
I’m disgusted. You’ve been warned.