All posts in Business

Take an old profession, put it online and profit!

I received a text message earlier today from someone who is thinking about going solo and starting up a business. The most interesting thing for me, as a professional online marketer, is that the industry he works in, is one which is well known in the offline work, but when it comes to the online world, there’s very little about it. Why? Quite simply, it’s not the sort of business that would think about an online presence, purely because of ignorance really.

So what does this mean and why does it excite me?

Well, think about it – these days when it comes to online marketing, search engine optimisation, banner advertising, PPC marketing and so forth, it’s normally companies which are more up to speed with new media trends. Think about the industries that spend a huge amount of money on online marketing – accommodation, mobile, anything web, dating, vehicle sales, insurance and so forth. These are just a few industries of millions, of which thousands will not be aware of the potential that online marketing offers.

Think about things like doctors – Let’s look at an example: a doctor who runs a private practice in Cape Town .. do a google search quickly, what do you notice? Not a single website on the first page of results has any SEO done on it. This shows that when it comes to doctors in Cape Town, the Google search results are widely open for someone who wants to capitalise. I can confidently say that I could rank a Cape Town doctor’s website in the first 3 results in one or two months flat. For those who don’t understand all of this, what I’m saying is that if a doctor in Cape Town came to me and needed more business, I could make his website appear in the first few results when someone searches for “cape town doctor” on Google.

There are thousands of industries which have not tapped into this form of marketing and what I find really interesting is that most of these industries are older industries, by that I mean that they’ve been operating for decades and are established in an offline world; the skill sets are there and the requirement by the public for these industries services/products will not stop. So, add a digital arm and sales would be increased hugely.

Back to the text message – the industry that the person is interested in starting a business is an old industry. Starting up a company would not require a hugely expensive traditional marketing strategy, a carefully thought about digital marketing plan would result in a huge amount of business in a very short period of time, purely because it’s like competiting with no competitors and we all know how great a monopoly is. It’s an interesting though.. offline and online can be completely separate, a hugely competitive offline industry might not stop a small time business venture from gaining a monopoly online!

I’ve spoken a great deal about SEO, but think about PPC – Pay Per Click advertising in most cases determines the cost per click based on the competitiveness of the words being targeted, again, an untapped niche would have little or no competition, you could be paying cents per click for targeted traffic aposed to a few rand per click in a more competitive industry.

This is the sort of topic I could write about for hours on end, but my point has been made – If you want to start a business which deals with an old profession or one which doesn’t have a huge online presence, you could find yourself at the end of the rainbow if you can find someone who knows how to create a decent digital marketing strategy.

Corporates who care

It’s awesome to see how many corporates “care” these days. Whether the caring attitude has been inspired by customer demands or has always been a part of company ethics, it’s encouraging to note “Company Policy” and “Environmental Responsibility” pages popping up on corporate websites.

While researching “Meat-free Monday” for an article I found a very useful tool on the Animal Rights Africa website: a “Compassionate Shopping Guide”.

The shopping guide lists cosmetics, toiletries and perfume companies and whether or not they test their products (or product ingredients) on animals. As part of the “green movement”, more people are shopping with a conscience and refusing to buy hair/skin products which have caused cruelty to animals. If you’re one of those people you’ll want to take a look at this (surprising) list! It’s even available as a downloadable pdf. The site also offers information about vivisection (animal testing) and what experiments are performed.

One look through the compassionate shopping guide eliminates half my toiletries and cosmetics! Considering what I’m supporting if I continue to buy those products, I’m happy to let them go.

Here’s some fascinating further info on companies not on the shopping guide (unless they’re owned by one of the corporates and I’m not aware of it). These are really worth a click to see what companies’ various environmental responsibility policies are.

Oh So Heavenly

  • Does not test on animals
  • Do not allow suppliers of ingredients to test on animals

Woolworths

  • Does not test on animals

Avon

  • Against animal testing

Yes to Carrots

  • Does not test on animals

Beiersdorf (Nivea, Labello)

  • Does not conduct tests for cosmetic products on animals

Clicks

I couldn’t find any info for Clicks but have heard that Clicks brands of hair care and skin care are animal-friendly. If anyone can shed more light on Clicks-branded products that would be great!

More info on listed companies

Innoxa

  • Against animal testing (interesting company philosophy)

The Body Shop

The Body Shop is against animal testing, practises “Community Fair Trade”, has an amazing environmental responsibility policy and supports some fantastic campaigns. However, it was purchased by L’Oreal some time ago and L’Oreal does not practise the same policies.

What influences your decisions when you buy cosmetics and toiletries? Is it animal testing? Recyclable or bio-degradable packaging? Sustainably produced ingredients? What companies do you support with your purchase-power? Let us know!

Environmental awareness and printing

We’ve been seeing quite a few posts on going green here on iMod, so tying that a little more into technology, here’s a good video about a local company that specialises in print management services:

Visit Paperserve now!

Matt Cutts explains that a no1 rank on Google isn’t guarenteed

This just in, Matt Cutts talks about how you can explain to a client that rankings can’t be guaranteed:

Awesome to hear it coming from a real pro!

For anyone who’s interested in reading a little further about Search Engine Optimization, here’s a great article with a ton of links to great content.

If your competitor uses bit.ly, you can spy on them!

A service that has become incredibly popular over the last year or two is that of shortening (or masking) links. What I mean by this is when you have a really long link, you can use a service to shorten it.

For example:

Long link: http://imod.co.za/index.php/2010/10/10/imod-gives-food-to-underprivileged-children/

Short link: http://bit.ly/dhIIGG

The point of this?

  1. So your links can fit into services which have limited message lengths, such as Twitter.
  2. For sake of passing around a link that isn’t terribly long.
  3. So that you can mask the destination url.

But that’s not all – On of the “best” features is that of tracking statistics on your link. With a service such as bit.ly, if you add a + sign at the end of the link, you can view all sorts of stats about it. In other words, taking the link above and adding the plus sign: http://bit.ly/dhIIGG+

What does this tell you:

  1. How many clicks the link has had
  2. How many times the link has been shared on services such as Twitter or FriendFeed
  3. When the clicks took place
  4. Any comments relating to this link

Now, this information is useful and all, but there’s nothing stopping anyone else from looking at the information. Do you really want your competitors to be able to look through all your links and see what is attracting the most traffic? I certainly don’t think it’s a wise idea.

Let’s look at an example:

Pete runs an e-commerce stall which sells all sorts of computer goods. At least once a day, Pete sends out a tweet about his latest product and includes a shortend link, using bit.ly. John also owns a computer store and decides to extract the statistics behind each tweet that Pete sends out in order to figure out what information is attracting people most, when people are inclined to click links and so forth. Please note that this is really only looking at the basics, with a little code, you could extract data from hundreds of competitors, compile it and put together a plan to go one up on your competitor.

I think it’s really important to think about this before just using any shortening service. Twitter clients are automatically using bit.ly, which just makes it easy for you to use and stops you from even bothering to think about it. Goo.gl is probably a better option, as I don’t think anyone can view the statistics related to a shortend link.

Over the past 2 days, I copied down the links of a number of people who were posting about releasing WordPress related themes and plugins. I have 46 links, and all the data has been placed in an Excel document – I can hands down tell you right now that the information could be sold it’s so valuable!

I urge you to think twice before just using any shortening service.

Further information about learning to run a business

I’ve done a couple posts on a, University of Cape Town accredited, course called Start and Manage a Small Business offered by GetSmarter. The name says it all, if you’re interested in starting a small business, take the time to learn how to go about it properly and save yourself the potential hardships – There are so many things to forget when starting a business, don’t become someone who does!

For those of you who are interested, but haven’t quite decided yet, let me give you a brief reminder – The average course runs for 10 weeks and normally involves about 150 students from around the country. Each time a new module is released, weekly, you will receive an email and a text message, so you don’t miss anything. These modules include: course notes, video lectures, discussion forms, practise quizzes, practical assignments and further readings, so you won’t get bored!

Here’s what people are saying about the UCT GetSmarter courses:

The GetSmarter online learning model is very convenient as I can work through it when it suits me. No travelling and traffic! The administrative support is absolutely great! The staff are very helpful, and give good, constructive comments that enhance my learning. The course material is well put together and comprehensive, covering a wide area with lots of references and further reading suggestions. Pieta Compaan

This learning model of studying is fantastic. It is the first time I have ever encountered anything like this and I have to admit I was sceptical at first. It has turned out to be just great. Modules are received timeously, the quizzes are in a format that is very user friendly and it has been easy to submit assignments. All the course material has been extremely well presented. Kathy Knight

These are just two of the hundreds of great praises that students have sung about the courses.

Here’s something interesting:

“People are starting businesses younger. If some pimply-faced teenager came to you with a business proposal way back when, the standard (and expected) response was to laugh him out of the door. These days, though, that young upstart could be on to something, and at the very least, he’s being listened to. More plugged in, more connected, the youth of today are flexing their entrepreneurial muscles in a big way. Customers and companies are appreciating that they’re being engaged with by people their own age – in their shoes, in their schools, and in their communities – and the uptake has been a real boon for young business people” ~ Gareth Cotten

If you’re interested in doing a course, specially the Start and Manage a Small Business, here are the details:

  1. Give Abby a shout on 021 685 4775
  2. If you’re shy, email her on abby@getsmarter.co.za
  3. Visit the course details on the website

Here are some other courses on offer:

  • UCT Internet Marketing course
  • UCT Internet Super-User course
  • UCT (Law@Work) Internet and the Law course
  • UCT Project Administration course
  • UCT Basics of Financial Management course
  • UCT (Law@Work) Business Writing and Legal Documents course
  • UCT (Law@Work) Practical Labour Law course
  • UCT Guest House Management course

5 Things people forget when starting a business

Last week I introduced you all to a course which teaches you how to start and manage a small business (Read specific information on the course by clicking here). Today I’m going to follow on from that post and give you a little more information about the course. I caught up with Gareth (Yes, he’s an author here on iMod), who is the Course Convener for the University of Cape Town Start and Manage a Small Business course, and asked him for some more information about the course as well as one other thing, which I’ll mention below.

Here’s what Gareth had to say, read carefully, Gareth knows his stuff:

For many of us, at one point or another in our lives, we’ve toyed with the idea of running our own business.  Whether it’s a millionaire business owner that’s inspired you, wanting to follow a suppressed passion and try something different, or just the desire to get out of the hum-drum, day-to-day rat-race, running your own business is what you want to do.  But where do you start?  The answer is: right here… Register for the UCT Start and Manage a Small Business course, take the first step towards achieving your dream!

If the past few years have taught us anything, it’s that we could all benefit from not relying on one employer for the rest of our lives.  Businesses closing up shop, retrenchments far and wide, investment returns plunging – it’s enough to make you want to bury your head in the sand.  But shying away from this area of your life is not the answer.  Getting to grips with the ins and outs of running your own show, however, most definitely is.

So whether you’re an aspirant entrepreneur wanting to move into the small business space for the first time, an employee wanting to brush up on your business know-how to improve your standing in the workplace, or a seasoned business owner wanting to tighten up and improve your existing operation, you’ve come to the right place!

Couldn’t have said it better myself!

Moving along, I love to dabble in new business and entrepreneurship, it’s a passion and gives me motivation to move forwards. With that in mind, I often move forwards too quickly and when I sat down and thought writing this post, I was really pleased to ask Gareth to tell me 5 things that people forget when starting a business, as I felt sharing this with you might be a great benefit:

  1. Running as a sole proprietorship shouldn’t be the default position to take when starting – there can be major tax benefits by going a different route.
  2. To keep a record (and keep the slips) when they buy and spend on anything when starting out – even if it’s just a note scribbled in a notebook…
  3. To have signed contracts for employees, customers and suppliers – the entrepreneurs are so busy selling, they forget to cover themselves legally!
  4. When you’re still small, you yourself are the biggest ad for the business – so you have to ‘manage your personal brand’ in a big way…
  5. The bank is definitely not the first place you should go for finance!

What Gareth also mentioned about those 5 points is that they all relate to the course modules including planning, legal, HR, marketing, finance.

If you enjoy business, you’ll probably be sitting there feeling a little buzzed like me – Why learn from your mistakes when you can have someone teaching you what the mistakes are and teaching you how to avoid them? Exactly what I tought ;)

So, you’re keen to learn more and do this great course, here’s the hook up:

  • Give Abby a shout on 021 685 4775
  • If you’re shy, pop her an email on abby@getsmarter.co.za
  • Read more on the course by clicking here

Right, that’s it, Abby’s waiting to hear from you :)

Get to know your customers

Anyone who’s ever thought about opening a business will know that one of the most important factors of success is having a good idea of who the customers are going to be. Without this knowledge, how would you know if your product is good or how to go about marketing it?

There are 2 things that you must take into account:

  1. The first thing you need to do is define who the person is that is going to want to buy your product or use your service.
  2. Once you’ve defined who they are, you need to make sure that you understand why they would be interested in your product or service.

Once you know who your customers are and why they would be interested in your product or service, you need to then look closely at the motivation behind their requirements so that you can target the product or service correctly, because you can’t sell a product or service until it has been defined and positoned correctly.

So many people fly into starting a business, but don’t consider some of the most obvious factors. Sure, they’re quite logical, but I always say.. until it’s on paper, it’s not defined. When you’ve written it down and are starring at it, that is when you’ll truly recognise possible potential.

A couple days ago, I mentioned a great short course on starting and managing a small business, it’s worth the read – click here.

Have you opened a business? Share a tip with the readers by leaving a comment.

Learn how to start and manage a small business!

When last did you study something? If you’re in the working world, you’ll probably sit there for a moment and wonder, that long ago?! I don’t blame you, studying normally takes up far too much time and any professional short course you might find won’t be accredited or it will cost you a fortune. That’s where GetSmarter comes in, GetSmarter is a specialist online training firm that works together with top universities and industry experts to present professional short courses throughout South Africa, a company who I’ve dealt with on several occasions and one which I’d vouch for. They’ve trained over 4000 people over the past 4 years across their portfolio of 11 courses and have 875 people signed up for the second half of 2010.

I guess you’re curious about the courses now aren’t you? Well, you all know about the wine course (iMod readers seemed to enjoy this one a lot, I kept getting enquiries about it!), I’ve blogged about this one before, oh and of course, the Internet super user course! These are just 2 of the 11 courses, most of which are presented n conjunction with the University of Cape Town, the other courses include topics such as project administration, Internet and the law, internet marketing, financial management, labour law, business writing and legal documents, guest house management and creative writing. That’s a powerful collection of courses!

The course that strikes me the most is their University of Cape Town Start and Manage a Small Business course. I’d like to think of myself as an entrepreneur – I might work a full time job, but I certainly do have other little things on the side that keep me busy.  I love the rush I get when I start something new, it’s a feeling I can’t explain – some of my ideas work and some don’t, of course, but what I can tell you is that I have no real training or anything and if I did, I bet I could tip the scale to favour me more! Anyway, let me not go off topic, the point I was making here was merely that if I could do a course like UCT Start and Manage a Small Business, I bet I could run some of my ideas far better than I do now! More and more people are starting little businesses on the side, life’s getting really expensive and the requirement to supplement a salary, in my opinion, could soon be a requirement – it’s a scary thought (There are 49 million people in South Africa!) The UCT Start and Manage a Small Business course will provide you with the following:

  • Learn how to start and run a small business in South Africa
  • Guides you through each stage of business establishment and management, from the conceptualisation of a new business idea, to the sale of your first product or service and the sustainable growth of your enterprise.
  • Highly practical 9-week part-time course presented online
  • Students receive a University of Cape Town certificate in Starting and Managing a Small Business

The course is 9 modules long and should only take approximately7 hours of your week.

If you’re interested in finding out more about the course or how much it costs or even when it starts, you have three options:

  1. Give Abby a shout on 021 685 4775
  2. If you’re shy, email her on abby@getsmarter.co.za
  3. Visit the course details on the website

I’d love to hear from you if you’re interested in doing it, if several of you jump on, I’ll join you! :D

Choose your Guru and your Ninja wisely, my son.

In the early noughties everyone was a Property Investor; an expert on where to buy and what to buy and how to make millions in the Property Game. Barrier to entry was low and getting the exam was pretty much a 30 minute flip through a booklet and writing a small exam. All of a sudden, you’re a Property Broker (or in layman’s terms, an Estate Agent).

The recession in 2008/2009 certainly separated the wheat from the chaff as thousands of people found out their investments were simply houses made of cards. Boom!

I’ve noticed a similar trend when it comes to Social Media, Internet Marketing and SEO. All of a sudden everyone is a Guru. Or a Ninja. If you’re in the market for an Internet Marketer to help boost your company’s rankings, here are a few questions to ask:

Some useful questions to ask an SEO include:

  • Can you show me examples of your previous work and share some success stories?
  • Do you offer any online marketing services or advice to complement your organic search business?
  • What kind of results do you expect to see, and in what timeframe? How do you measure your success?
  • What’s your experience in my industry?
  • What’s your experience in my country/city?
  • What’s your experience developing international sites?
  • What are your most important SEO techniques?
  • How long have you been in business?
  • How can I expect to communicate with you?

Remember that when you ask someone to promote your business or service, you’re literally putting your company’s reputation in their hands. I’m amazed at how many of my clients get to me burnt and damaged. Their domains are blacklisted on major search engines and they have to resort to off-line media because their online reputation is as messed up as Robert Mugabe having lunch with Tony Blair.

(PS – Questions taken from Google’s Guide to finding a proper SEO Guy) http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=35291